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Booking Conditions

BOOKING CONDITIONS 

The following booking conditions apply to all holidays booked with La Source Ski & Adventure Ltd.  Please read them carefully.

La Source Ski & Adventure Ltd refers to UK company number 03648687, having it’s registered offices at 41 Overdale, Ashtead, Surrey, England KT21 1PT www.ski-lasource.com

In these booking conditions the client means all persons named on the booking, including anyone who is added or substituted at a later date.   

1. Payments and Confirmation of your Winter Holiday

To make a booking, you must confirm to us in writing that you are making a booking, and make the appropriate payment. A client will only exist once La Source Ski & Adventure Ltd confirm the booking via e-mail and once the client’s payment has cleared. The prices stated for the holiday include accommodation, housekeeping and meals as described. The prices stated for the self-catered holiday include accommodation and cleaning.  Prices do not include travel, insurance of any nature, skis, ski passes or any other item not specifically referred to in the invoice.  Special Requests – If you have any special requests please indicate these on the booking form and we will try to ensure these are complied with.

Payment methods on offer are at the discretion of the company but clients will typically be offered a choice of cheque, bank transfer and debit or credit card payments. La Source Ski & Adventure Ltd make no charge for these payment methods however clients are responsible for any bank charges incurred as a direct result of their chosen payment method.

For bookings made prior to 8 weeks before arrival, the appropriate payment of a deposit of 30% of the holiday price together with a completed booking form. The person signing the booking form shall be deemed to accept the conditions on behalf of himself and other persons named on the form.  The client will then be notified by email of the balance owing which is due 8 weeks before the client’s arrival. The deposit of the holiday is payable at the time of booking and is not refunded under any circumstances save for the conditions set out in clause 5.

For bookings made less than 8 weeks before arrival, the full amount of the client’s holiday is payable to confirm the booking.  

The client making the booking shall be liable for full payment for all those clients to whom the booking applies and for any other person subsequently added to the booking unless otherwise agreed.

The booking form; these terms and conditions and the invoice together form the basis of the contact between the client and La Source Ski & Adventure Ltd. In all cases, the client accepts that it is his responsibility to check the details carefully. All discrepancies must be brought to the attention of La Source Ski & Adventure Ltd in writing, within 7 days of the receipt of the invoice.

 

If La Source Ski & Adventure Ltd has not received the balance by the specified dates it reserves the right to cancel the booking without refund of the deposit.

2. Alteration of a Holiday by the Client

Amendments or alterations to a booking must be made in writing to La Source Ski & Adventure Ltd or the relevant agent, from the client who made the booking initially. The client will be advised of any changes in costs that might occur as a result.

3. Alteration of a Holiday by La Source Ski & Adventure Ltd  

Should any significant alteration to any holiday for which a booking has been made become necessary, the client shall be informed promptly. The client shall be offered the choice of accepting the alteration, or a full refund of moneys paid, as long as the client has not yet arrived in resort.

4. Cancellation of a Holiday by La Source Ski & Adventure Ltd

If through circumstances beyond our control, La Source Ski & Adventure Ltd is forced to cancel a booking due to a problem within the chalet itself, the client may elect for a full refund; accept a holiday in equivalent or superior accommodation from us if such accommodation is available; or accept a holiday in accommodation of a lower standard to that booked together with a refund of the difference in price from us if such accommodation is available.

Circumstances beyond La Source Ski & Adventure Ltd controlincludes events amounting to “force majeure”. Force majeure means unusual and unforeseen events such as war, threat of war, riot, terrorism, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather or governmental action. La Source Ski & Adventure Ltd shall have no responsibility or legal liability to compensate the client for loss of opportunity to take up the holiday and clients should claim through their insurance companies.  Please note it is essential for anyone booking with La Source Ski & Adventure Ltd should have adequate travel insurance to cover for these events.

La Source Ski & Adventure Ltd cannot be held responsible for weather conditions such as avalanches, mud slips, lack of snow etc, which may affect clients skiing.  However, in case of resort closed due to lack of snow, La Source Ski & Adventure Ltd will offer transport to one of the nearby resorts if open, or range of other facilities.  Cost of transport and activities to be borne by client.

5. Cancellation of a Holiday by the Client

A cancellation by a client will only be confirmed once it has been received in writing by La Source Ski & Adventure Ltd and will be effective from the date La Source Ski & Adventure Ltd receives the cancellation

In the case of a cancellation by the client, La Source Ski & Adventure Ltd shall be entitled to retain as much of the deposit or other payment as is necessary to cover reasonable costs and losses by withdrawal.

La Source Ski & Adventure Ltd takes all reasonable steps to keep these costs to a minimum, and determines them using the following sliding scale. More than 8 weeks before arrival: deposit; more than 6 weeks before arrival: 50% of total holiday cost; more than 4 weeks before arrival 85% of holiday cost.

If cancellation is made and received more than 8 weeks before arrival, the deposit will be forfeited. If cancellation is made after full payment has been made and more than 6 weeks before arrival, a refund of 50% will be made; if it is more than 4 weeks before arrival, a refund of 15% will be made. No refunds can be made for any cancellations made and received less than 4 weeks (28 days) prior to arrival. We recommend that you ensure that your insurance policy covers you against irrecoverable cancellation costs.

If the balance of a holiday is not paid by the due date La Source Ski & Adventure Ltd reserves the right to treat this as a cancellation and retain the booking deposit.

6.  Prices – Holiday prices set out on the price list may be subject to surcharge if exchange rates alter significantly. 

All our prices for our self-catered properties are based on the sole occupancy of the apartment/chalet.  Should the numbers of the group exceed the number of beds in the apartment/chalet then a supplement will be charged.  Local tourist tax, linen, towels and end of stay cleaning are charged separately unless stated they are included.

All prices for our catered properties include the catered service as stated on the website and include linen, towels, tourist tax and cleaning throughout the week.

7. Personal Injury

La Source Ski & Adventure Ltd accepts responsibility for negligence of its employees causing direct physical injury to clients only to the extent that it is obliged to do so by law. La Source Ski & Adventure Ltd cannot be held responsible for any other mishap to clients or their property and in particular for the consequences of the effects of strikes, wars, acts of terrorism, riots, robbery, sickness, government intervention or other such happenings.  La Source Ski & Adventure Ltd strongly advise that you take out appropriate insurance at the time of booking.

8. Liability of the client

All clients undertake to behave with propriety and in such a manner as to cause no damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause shall be terminated immediately La Source Ski & Adventure Ltd shall have no further contractual obligations. In circumstances reasonably deemed by La Source Ski & Adventure Ltd to be extreme, including significant damage, significant antisocial behavior or illegal activities; La Source Ski & Adventure Ltd reserves the right to cancel the holiday forthwith and eject the client from our properties without compensation.

The client agrees that behavior while using the services provided by La Source Ski & Adventure Ltd, including but not limited to, the catering service will be lawful, honest and proper. These services are provided subject to reasonable use. The contract of any client in breach of this clause shall be terminated immediately and La Source Ski & Adventure Ltd shall have no further contractual obligations.

The client undertakes to report any damage, deliberate or accidental, to their chalet or other La Source Ski & Adventure Ltd.  La Source Ski & Adventure Ltd reserve the right to recover from the client the cost of any repairs or replacements following damage caused by the client.

La Source Ski & Adventure will require a security deposit upon arrival for our self-catered properties (not required for our catered chalets).  This will be 300 euros for an apartment and 500 euros for a chalet.  La Source Ski & Adventure will not charge unless there is damage and/or you have not left the apartment in a reasonably clean condition. Some cleaning is included in the price of the accommodation.  However, La Source Ski & Adventure Ltd would ask that you please leave the kitchen, fridge, bathroom, toilet clean and remove all your rubbish.  We will inform you within one week of departure if there are any charges, we will only charge if absolutely necessary. Please note that if the deposit does not fully cover the damage you will still be liable to cover the full costs. 

9. Liability of La Source Ski & Adventure Ltd

La Source Ski & Adventure Ltd accepts no responsibility for the actions of any of its clients and shall not be held liable for any claims made against them (or as a result of their actions) either by other clients or third parties. Where you do not suffer personal injury or death, La Source Ski & Adventure Ltd liability is limited to the invoiced holiday costs and in no circumstances extends to additional costs incurred in the taking of the holiday such as travel costs, ski hire or ski school/guides.

10. Insurance

It is strongly advised that all clients have appropriate insurance at the time of booking. This insurance must cover all activities chosen during their stay with La Source Ski & Adventure Ltd and cover public liability, property damage to the chalet and its contents, cancellation of the holiday and the cost of assistance, including repatriation, in the event of accident or illness. You should refer to section 4 regarding cancellations due to force majeure and make sure you have adequate cover for these events where we do not refund. 

If the client chooses not to take out insurance then any risk of not having insurance is solely that of the clients.

11. Services provided by Third Parties

Bookings for extra services, such as taxis, excursions and ski lessons, made on your behalf by La Source Ski & Adventure Ltd are subject to the terms and conditions laid down by the provider of the service. La Source Ski & Adventure Ltd do not warrant the standard or performance of any extra services. The client takes full responsibility for satisfying themselves as to the quality and the provider’s ability to execute the services in advance and will address any grievance about the extra services by approaching the respective provider(s) directly.

12. Complaints Procedure

In the unlikely event that difficulty arises during your holiday you should advise a member of La Source Ski & Adventure Ltd staff in resort who will endeavor to resolve the difficulty. If you fail to do so, you deprive La Source Ski & Adventure Ltd of the chance to resolve the problem to your satisfaction.

If you are unable to resolve matters whilst you are away, complaints should be addressed in writing by email to info@ski-lasource.com or in writing to La Source Ski & Adventure Ltd, 41 Overdale, Ashtead, Surrey KT21 1PT England no later than 28 days from the end of your holiday.

Please note that no liability can be accepted for any complaint where a client has not followed this complaints procedure.

13. Use of Wi-Fi

La Source Ski & Adventure Ltd will make all reasonable endeavors to ensure that free wifi is available 24 hours a day; however we will not be liable if for any reason the Service is not available at any time or for any period, nor will we be responsible for in any way compensating the client. Broadband coverage in the Alps can be, and often is unreliable and access to this service may be suspended at any time. This also applies to any advertised UK television channels.

The client undertakes to keep confidential any access codes or passwords provided in order to access the Service, and will not disclose them to any other person for any reason. The client is deemed to be responsible for any loss that arises from losing, misusing or otherwise disclosing any such access codes or passwords.

The client agrees that behavior while using the Service will be lawful, honest and proper. La Source Ski & Adventure Ltd reserves the right to terminate wifi use at any time without notice if we become aware of any behavior that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing. Please note that instances of illegal use will be reported to the police.

14. Website information and accuracy

All reasonable care has been taken to ensure that the descriptions, facts and opinions on our website are correct to the best of our knowledge. Chalet plans and resort maps should only be used as an indication of layout. Scale and dimensions are subject to error and furniture and room arrangements are subject to change. Opinions expressed are personal to the authors and photographs only relate to a specific destination when individually captioned as such. The client should bear in mind that in relation to the information given about the resorts and resort facilities, we cannot guarantee accuracy at all times as these items are not under our control.

15. Use of La Source Ski & Adventure Ltd in Resort Transfer Service

La Source Ski & Adventure Ltd will make all reasonable endeavors to ensure that an in-resort transfer service is available for such properties, and such times, as is specified on our website. However we will not be liable if for any reason the Service is not available at any time or for any period, nor will we be responsible for in any way compensating the client. In-resort driving conditions in the Alps can be, and often are unreliable and access to this service may be suspended at any time.

Clients choosing to use this service undertake to behave in accordance with the terms and conditions listed in paragraph 8, including, but not limited to, those relating to the consummation of alcohol and food within the vehicle. La Source Ski & Adventure Ltd reserves the right to terminate the use of the in resort transfer service at any time without notice if we become aware of any behavior that has a negative impact on our vehicles, drivers or standing in resort.

16. Privacy

La Source Ski & Adventure Ltd do not share customer details with any 3rd parties without your express consent, and then only in order to facilitate the booking of 3rd party services such as ski school. We do not store credit card details. ?Your continued custom is important to us, but we recognise that your privacy is even more important to you. We would like to keep you up to date with late availability, offers and ski related news which we feel may be of interest. If you do not want to receive such information, please inform us in writing by e-mailing info@ski-lasource.com .

17. Jurisdiction

These terms and conditions and the contract to which they apply are governed in all respect by English law and as such shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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