- UK: +44 1372 272 696
- FR: +33 6 72 71 08 20
At La Source Ski & Adventure Ltd we offer holidays tailored to our guest’s individual needs.
We are committed to protecting your personal data you share with us and recognise our responsibility to hold your information securely and confidentially in accordance with the GDPR Privacy Notice (25/5/2018).
We would like you to be confident that your data is safe and secure with us, and understand that we only store information in order to meet your needs as a user of our services and only relevant to your holiday enquiry and booking so we can reply to your enquiries, process your booking, provide you with a memorable holiday which runs smoothly, and contact you whilst you are using our services.
Any credit or debit card details given to us are destroyed immediately after the payment has been processed.
In addition we keep your contact details on our database so we can update you with our special offers relevant to your needs. If, at any time, you would like us to remove your contact details from our database please contact us either by phone, text, post or email.
We do not sell your personal data to third parties.
Who we are?
Please do not hesitate to read our policy carefully and contact us with any questions or concerns about our privacy practices:
La Source Ski & Adventure Ltd, 41 Overdale, Ashtead, Surrey KT21 1PT, England
Contact : Linda & Christopher Dunglison
Email : firstname.lastname@example.org
Telephone : 00 44 1372 272 696, 00 33 6 72 71 08 20
At any moment you can ask us to remove your details from our systems by phone, text, post or email.
How we collect information and how do we use your personal details?
When you contact us for any of our products, you may provide us with:
Your personal details, including your address, email address, phone number and date of birth.
Your details regarding the activities you wish to partake in.
Your account login details, such as your username and the password you chose.
We collect data when a user registers, purchases or uses our services, completes a contact form, completes a booking form, signs up to a newsletter.
When you browse our websites or use our mobile apps, we may collect:
Travel and holiday preferences.
Information about your browsing behaviour on our websites and mobile apps.
Information about when you click on one of our adverts, including those shown on other organisations' websites.
To provide the products and services you request
We need to process your personal data so that we can manage your booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
We have verified that all these companies have a GDPR policy in place.
When you book a holiday with us, we may collect and share your details with :
Email address: for confirming your booking, sending invoices, communicating with you on all aspects of your holiday with us.
Invoices: we will require your name, address and email address. This information is shared with the accountant and auditors. We will ask for passport details for invoices for any visas required for you to supply to the relevant authorities. We are required by law to keep invoices for up to 5 years. We then shred the accounts.
Group details: for accommodation, lessons, lift passes, equipment hire, travel and dietary/medical requirements for managing your holiday booking by us, our staff and local providers
Travel details: arrival and departure details are shared with our staff for arrival/departure from our accommodation and transfer companies for any airport/train travel.
Airport transfers bookings: we can put you in touch with a transfer company and email you the contact details so you can confirm your booking direct.
Ski/Snowboard lessons: we share your name, date of birth and ski level with the relevant ski schools
Equipment hire: we will provide you with a link and a discount code (if relevant)
Lift passes: we will ask for your name, date of birth and holiday dates. We will ask for relevant disability documentation which we will share with the lift pass company in order to get a discount.
Insurance details: these are only shared in the case of any emergencies.
Information about your purchases: including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
Information: about your browsing behaviour on our websites and mobile apps. Information about when you click on one of our adverts, including those shown on other organisations' websites.
Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details. Social preferences, interests and activities.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
Other sources of personal data
If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Google+ and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.
Personal data you provide about other individuals
We use personal data about other individuals provided by you, such as those people on your booking.
By providing other people's personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.
We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, IT systems, security, know-how and the way we communicate with you.
To personalise your experience
We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners and online advertising are relevant to your interests.
To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
Looking at your browsing behaviour and purchases helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.
If you do not want to receive a personalised service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.
To make contact and interact with you
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.
We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.
From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies' products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the 'unsubscribe' link in our marketing emails or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.
Sharing personal data with suppliers and retail partners
In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including ski hire shops, ski schools and transport companies.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
Protecting your personal data
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.
About cookies and similar technologies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience.
Links to other websites
Our websites or mobile apps may contain links to websites operated by other organisations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data on another organisation's website as we do not accept any responsibility or liability for websites of other organisations.
Social media features
Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices.
Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
Accessing and updating your personal data and complaints
You have a right to ask for a copy of the personal data we hold about you. You can write to us asking for a copy of other personal data we hold about you.
Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.
You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.
We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.
You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner's Office.
Please submit your request or complaint in writing to:
By post: Mrs Linda Dunglison, La Source Ski & Adventure Ltd, 41 Overdale, Ashtead, Surrey KT21 1PT, England.
By email: email@example.com
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.
Legal basis for processing personal data
We will only collect and use your personal data if at least one of the following conditions applies:
We have your consent: you give us permission to process your personal data when you register for a customer account, it is necessary for a contract with you or to take steps at your request prior to entering into a contract.
To provide the products and services you request: we need to process your personal data to that we can manage your account or booking, provide you with products and services you want to buy and help you with any orders and refunds you may request.
It is necessary for us to comply with a legal obligation : so that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
It is necessary to protect your vital interests or those of another individual; in an emergency your insurance company, their agents and medical staff may exchange relevant personal data with us in circumstances where we/they need to act on your behalf or the interest of other customers.
It is in the public interest or we have official authority: we may use personal data to respond to and manage security operations, accidents or other similar incidents, including medical and insurance purposes.
It is in our or a third party's legitimate interests and these are not overridden by your interests or rights : we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be interested in. This enables us to tailor our communication to make them more relevant and interesting for you.
Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.
Last update: May 2018
New lifts and pistes in the Plan Bois beginner area - 25th September 2017
New chalets and crazy transfer - 3rd August 2017
Snow arrives - 8th November 2016